Some users having difficulty performing log in on mobile app

Incident Report for Field Nation

Resolved

We've become aware of an issue impacting multiple users when they attempt to log in on the Field Nation mobile app. We believe this issue is related to users who are using the Brave web browser as their default browser.

If you're trying to log in to the mobile app via the Brave Browser and you're not getting redirected as expected, it might be due to your privacy settings. Brave has introduced a setting called “Allow app links to open in apps outside of Brave” which may default to off. We believe that by toggling this to on you may be able to resolve the issue.

To toggle this on:
1. Go to Brave Shield & Privacy
2. Scroll to Other Privacy Settings
3. Enable "Allow app links to open in apps outside of Brave"

More details can be found on this Brave community post about the issue: https://community.brave.com/t/brave-browser-not-redirecting-to-app/502840

If you're still facing issues even after adjusting your settings, feel free to reach out to our support team for further assistance.

Posted Aug 31, 2023 - 12:00 CDT